CNC Parts Policies and FAQs
Shipping and Delivery For CNC Parts
- Order Processing & Shipping Methods
Standard order processing occurs within 24–36 business hours after payment verification. Our CNC Parts Shipping and Returns policies outline that we ship orders via UPS Ground by default unless you specify otherwise. We offer expedited shipping methods at an additional cost, determined by weight, dimensions, and destination. During high-volume periods or holidays, processing times may increase. Shipping carriers are responsible for any delays, not CNC PARTS SURPLUS.
- Risk of Loss & Damage Liability
We carefully pack all items to industry standards, but buyers assume responsibility for shipments once they leave our facility. We strongly recommend optional shipping insurance for high-value CNC parts. If you require a signature or specific delivery instructions, let us know at the time of order. Buyers must note any visible damage on the receipt upon delivery.
- International Shipping & Special Handling
For international orders, buyers are responsible for all customs duties, VAT, and import fees. Delivery appointments, lift gate requirements, and special handling must be arranged and paid for in advance. Our CNC Parts Shipping and Returns policies detail these responsibilities further.
Returns and Exchanges Policy
- Return Eligibility & Condition Requirements
To process all returns, you must display an RA number on the outside of the package. Consequently, we may refuse any returns that do not include an RA number. Additionally, items must be returned in their original condition, including all packaging and components. However, signs of use, testing, or modification will void eligibility. Furthermore, we issue refunds only after inspecting the items, as outlined in our CNC Parts Shipping and Returns policies.
- Exchange Policy & Stock Availability
Exchanges are available for in-stock items with identical specifications. You must return replacement stock within 14 days of receiving authorization. Additional shipping charges apply to all exchanges.
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Frequently Asked Questions About CNC Parts
At CNC PARTS SURPLUS, we understand that purchasing industrial equipment and parts requires careful consideration and often raises important questions. This comprehensive FAQ section is an integral part of our CNC Parts Shipping and Returns policies, designed to address the most common inquiries from our customers. Whether you’re a first-time buyer or a returning client, you’ll find detailed answers about our products, shipping processes, return policies, and technical support. Furthermore, if you don’t find the answer you’re looking for, our technical experts are always available to assist you.
We thoroughly inspect every component in our inventory before listing it for sale. Specifically, for electronic components like PLCs and servo drives, our team conducts basic power-up testing whenever possible. Although items are sold “as-is,” we carefully document and photograph any visible wear or cosmetic issues. As a result, you can feel confident knowing exactly what you’re purchasing. For significant orders, we can provide detailed condition reports upon request, in line with our CNC Parts Shipping and Returns policies.
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To confirm compatibility, have your machine’s make, model, and series number available. For critical components like servo motors or PLCs, compare part numbers and specifications with your current equipment. Our team, experienced with systems from Hypertherm, ESAB, and Beckhoff, can assist you. If you’re unsure, you can refer to our CNC Parts Shipping and Returns policies or contact our experts directly for guidance.
Yes, we do. Since minimizing downtime is essential, we offer expedited shipping for critical components. Furthermore, orders are processed within 24–36 hours of payment, and we even accommodate same-day shipping for in-stock items ordered before 2 PM Eastern Time. Additionally, we provide international shipping, including assistance with customs documentation. For more details, check our CNC Parts Shipping and Returns section.
Our 14-day return policy ensures that items can be returned under specific conditions. Products must be in the exact condition received, with no signs of installation or testing. For electronic components, we recommend carefully reviewing specifications before purchase. If a return is needed, we will issue an RA number and provide packaging instructions to ensure safe shipping. Returns undergo inspection before processing refunds, as detailed in our CNC Parts Shipping and Returns policies.
Yes, we specialize in locating hard-to-find CNC components not currently in stock. Whether you need a servo motor, PLC module, or specialized CNC consumables, we are here to help. Provide the part number or specifications, and we’ll quickly check availability and offer competitive pricing options. Learn more in our CNC Parts Shipping and Returns section.
For bulk or complex orders, we provide dedicated support throughout the process. Our team helps verify compatibility, arrange freight shipping, and provide necessary documentation. We understand the challenges of industrial equipment purchases and offer guidance from start to finish. Volume pricing is available for qualifying orders, as described in our CNC Parts Shipping and Returns section.